1. Collection Methods
ticketZone collects you specific information and general, non-personal information both passively (gathering information you provide) and actively (through technologies such as cookies, web beacons, Google Analytics, etc., and through cooperation with partner businesses and third parties).
A. Passive Collection
As a customer or client, or as a participant in our social network and marketing practices, you may provide us with personal
contact information such as your name, information (phone number, email address, postal address, etc.), billing information (including your billing address, credit card type and number, etc.) and other information you are prompted to provide. This information may be required to purchase tickets, goods or services, or to participate in various contests, promotions etc. While you have the right to withhold your personal information, doing so may prohibit your ability to conduct transactions, access log into a personal or company account, and so on.
You may also be prompted to provide research or demographic information, such as your age and gender. Demographic information in surveys, as part of a transaction, etc. may be collected, stored and shared, so that we can analyze our business, cater advertising and content to you, and so on.
If you use a bulletin board, blog, or chat room on this Web site, you should be aware that any personally identifiable information you submit there can be read, collected, or used by other users of these forums, and could be used to send you unsolicited messages. We are not responsible for the personally identifiable information you choose to submit in these forums.
B. Active Collection
In addition to information that you provide to us, directly or indirectly, we may also collect information (personal and non-personal) through active data gathering practices, using technologies such as cookies and web beacons, and through sharing with our clients, partner businesses, and third parties.
2. Types of Information Collected
ticketZone, Flavorus, Groovetickets and other partner businesses, clients, and third parties collect two different kinds of information: personal and non-personal.
ticketZone collects personal information, in general, that can verify your identity. This may include your name, email address, postal address, phone number, username and password, etc.
We may also collect billing information to facilitate transactions such as purchasing and selling tickets. This may include your banking account number, credit card number, pin number, expiration date, etc. You have the right to withhold your personal and billing information, however doing so may prohibit your ability to participate in our site or conduct transactions with us or our partners, clients, and third parties.
We may also collect personal, demographic information. This may include your gender, age, and preferences related to the use of our site and services.
Finally, we may collect personal information about your specific activity on the site. This may include which screens you view, how often you visit, how long you are on the site, which advertisements you click through, your purchasing habits, etc.
We may also collect general statistical information not personal to you specifically. Using technologies included (but not limited to) those listed above, and through information sharing with partners, clients, and third parties, we may gather, store, and share information regarding the general use of our sites and services. For example, to monitor our business, and to keep investors, partners, and third parties informed, we may collect and share aggregate information such as average or periodic impressions, advertising statistics, etc.
The non-personal information we collect may be gathered directly, or combined with non-personal information from other websites or outside parties. Non-personal information may also be gathered by cookies and other web technologies, for example, we may collect information about your browser type, language, etc.
3. Information Sharing Practices
A. Why We Gather Information
There are a variety of reasons that we may collect information, both personal and non-personal. Information may be gathered to analyze our business, identify you, verify your transactions, customize your experience on the site, for marketing purposes, and so on. Information you provide us may be sent to servers around the United States and around the world. We may also store your information for future use.
Most information is used to facilitate your purchasing experience on ticketZone. This may include fraud protection and identity verification, delivery of your tickets (or other products and services you are obtaining from ticketZone), and support for your customer or client account or transactions. With your consent, we may contact you by telephone, email, postal mail, and other mobile devices to offer support or to advertise on our own behalf or that of partner businesses and third parties.
We may also use your information to analyze your use of our site, products, services, content and so on. This is to help us customize your experience, develop content, and offer you additional products or services. Additionally, your personal and financial information may be necessary to process refunds, credits, fight fraud and chargebacks,
If you have submitted your personal information in a job application or position with ticketZone or our partner businesses, we may retain your information, regardless of whether or not you are hired.
Invite a Friend
If you feel that our services could be useful for a third party you know (e.g. your friends or family members etc), you may use our referral service. If you choose to use our referral service to tell a friend about our site, we will ask you for your friend’s email address. We will automatically send your friend a one-time email inviting him or her to visit the site.
Our members area also allows for the user to email third parties and to add friends to their network on the site. The site collects third party personal information such as name, email address and phone number.
We post customer testimonials on our web site which may contain personally identifiable information such as the customer’s name. We do obtain the customer’s consent prior to posting the testimonial to post their name along with their testimonial.
If you want to remove your personal information that is being displayed on our website under public pages please send your request to help@ticketZone.com.
B. Sharing Your information
We want you to understand when and with whom we may share personal or other information we have collected about you or your activities on our website or while using our services. Your information may be shared with our business partners and related companies. This may include advertisers, partner businesses, and third parties who provide services for our site. Third party service providers may be used by ticketZone to fulfill orders and process payments. Shipping carriers and marketing parties may also receive your information.
Your information may also be shared with event promoters and staff, including artists and their management, venues, and so on. Flavorus does not plan or produce events, and promoters for events you have purchased tickets for may use your information to contact you, analyze their business practices, etc.
You may opt out of the sharing of your PII with third parties for promotional use by contacting emailing firstname.lastname@example.org or contacting Customer Service by sending a message to the Customer Service profile.
We may also share your information in response to any legal action Flavorus, partner businesses, or third parties may be engaged in. This includes response to a subpoena, warrant, court order, legal process or a request for cooperation from government or law enforcement, or for our own fraud protection. We may also disclose information in the event of a large corporate transaction, such as a merger, sale, or bankruptcy involving ticketZone.
If ticketZone shares information with partner businesses or third parties, your information may be subject to the privacy policies of the outside party. If you are concerned with the handling or use of your personal information by third parties, please consult the privacy policies of those outside organizations. Their policies may differ substantially, and may be subject to the privacy laws of other countries, which may be more or less comprehensive than those in the United States.
4. Protecting Your Information
We understand and share concerns about the privacy of information. We have in place both electronic and personnel security measures in place to ensure that your information is protected, and to prevent fraudulent use of your information. Personnel access to your information is limited, and the appropriate information storage security measures as required by law have been implemented. All sensitive information gathered on the site is protected with SSL encryption.
ticketZone is open to the public, and does not monitor the age of users. In collecting personal information, we do not purposely gather information from children under the age of 13.
5. Your Options
You may also adjust the security settings on your browser to block cookies and other web technologies. This may also impair
certain functions and services we provide.
If you have an account with us as a customer, client, or member of a social network, you may access, change or update your information by logging into your account or by contacting us through our help system at help@ticketZone.com. You may chose to close your account by contacting us through the help system, however after closing the account you may no longer have access to that account’s information, and we may retain information from the original account. We may retain this information for the accuracy of our recordkeeping, accounting, and to assist with fraud protection, fee collection, the enforcement of our terms and conditions, and any other legal action that may be permitted by law. Any information that is shared with third parties may still be stored and shared according to the privacy policies of the third party.
You may opt out of our email newsletters by clicking the “Unsubscribe” button at the bottom of the newsletter.
You have the right to obtain from us additional information our practices regarding how we share aspects of your personal information with partner businesses and third parties for their use in direct marketing. You may send us a request if you are interested in finding out the following information about our practices:
- Which types, or categories, of information we shared to any third party for use in their direct marketing campaigns throughout the previous calendar year.
- Which third parties, including the name and addresses of the individual, business, or organization, who received the information.
- The products or services marketed by the third party, should the nature of the third party’s business be indecipherable from their name.
ticketZone reserves the right to provide this information to you in a standardized format, not formatted to your specific request. You may send these requests through our help system at help@ticketZone.com.
We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our home page.
ticketZone is a licensee of the TRUSTe Web Privacy Seal Program. TRUSTe is an independent organization whose mission is to build user’s trust and confidence in the Internet by promoting the use of fair information practices. Because this Web site wants to demonstrate its commitment to your privacy, it has agreed to disclose its information practices and have its privacy practices reviewed for compliance by TRUSTe.
If you have questions or concerns regarding this statement, you should first contact help@ticketZone.com or by sending a message to the Customer Service profile. If you do not receive acknowledgement of your inquiry or your inquiry has not been satisfactorily addressed, you should contact TRUSTe at:
http://www.truste.org/consumers/watchdog_complaint.php TRUSTe will then serve as a liaison with us to resolve your concerns.
Effective date of this policy is 08.31.2009.